Hubsta is to become Mer
We’re joining the Mer network with the ambition to create the most driver-centric network in the UK.
Following on from Mer’s recent acquisition of Elmtronics, our charge point back office software, Hubsta, will upgrade to the Mer network.
Who is Mer?
Mer is a European company composed of several electric mobility businesses and owned by Norway’s renewable energy company, Statkraft. Founded in 2020, Mer encompasses a wide range of long-standing experiences with a mission to make sustainable electric mobility easy and accessible for drivers, fleets, businesses and public bodies.
The Mer electric charging network is growing rapidly with the ambition to keep people and businesses moving across the UK – and throughout Europe.
What does this mean to me?
All charge points on the Hubsta network will be switched over to Mer Connect.
On the switch-over days, all charge points will be rebranded as Mer so you will visibly be able to see when they have changed.
When will this happen?
During the months of March to May.
Will the charge points change?
No. The charge points will remain exactly the same. All that will change is that they are now on a new network and will be branded accordingly.
Will my access to the charge points change (RFID card or app)?
Any individual drivers using your charge points through a personal account on the Hubsta app will need to set up a new account set up a new account via the Mer Connect app. You can download the app by visiting the app store on your device.
We are striving to reduce our plastic waste so are aiming to transfer as many existing fobs as possible. Any fobs you have received through a workplace package will be automatically transferred so that you can still use them on the Mer network.
For individual drivers who have purchased their own fobs, we are working to swap these over. If you sign up to Mer Connect using your existing Hubsta email login then we can do this remotely.
There may be a small delay in switching over fobs so we would advise drivers to use the Mer Connect App in the initial month.
What if I require a new RFID card?
You can purchase new Mer fobs online for a fee of £10.
Will the costs to use the charge points change?
No. The cost is set by the charge point owner and will remain the same unless the owner decides to review the pricing on the charge point.
Are the features any different to Hubsta?
The Driver Portal is the main online tool for drivers. It offers a map of all the charge points available to them. With the Driver Portal you can:
- Find public charge points
- Start, stop and pay for a public charge
- Create a Mer account
- Request charge cards
- Add members
- Allocate, re-assign and suspend charge cards
- Report lost charge cards
- Check your billing activities
- Download invoices
Will I still be able to roam?
Unfortunately, during this switch-over period, roaming using the Hubsta network will be suspended which means that you won’t be able to access other networks with your Hubsta card.
The Mer network does cover inbound roaming agreements with a number of different charge cards. Drivers using: Allstar, New Motion, Electric Juice, Paua and Zap-Map cards can all use these to charge on a Mer charger.
What will happen to Hubsta?
From 31st May the Hubsta network will be closed down and all charge points will be moved to the Mer network.
Will the support line change?
The helpline number will change once the charge points are switched over, this will be clearly displayed on the charge points. The helpline will continue to be available 24/7.
Will I still be able to view old transactions?
As of 31st May, the Hubsta driver portal will close so if you need to access back-dated receipts for transactions please do this. We will continue to remind you of the switch before the shut of date to ensure you have enough time to carry out all the necessary actions.